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Arizona Bar Foundation
Legal Learn is a joint program of the Arizona Foundation for Legal Services & Education and the State Bar, in partnership with numerous legal organizations.
You can also visit AZLawHelp.org to search for information, download court forms, and find the legal agencies that serve Arizonans most in need.
Do you think you've been the victim of consumer fraud?
The Arizona Attorney General's Office may be able to help. Their consumer complaint process is free and accessible at any time at azag.gov (click on "consumer" then "file a complaint"). The Attorney General's Office encourages Arizona consumers to file complaints with their office if they believe they have been a victim of a deceptive or unfair business practice.
Their jurisdiction is broad and covers virtually every type of product or service. Once a complaint is filed, it is reviewed by the Office's legal staff and ordinarily sent to the business for a response. The business sends a written response to the complaint to the Attorney General's Office, which they then forward to the consumer. If the business doesn't respond or if the matter remains unresolved, one of the Office's volunteer conciliators may step in and try to negotiate a resolution that is acceptable to both the consumer and the business. If the conciliation process does not produce a satisfactory outcome from the consumer's point of view, the consumer may consider filing a lawsuit on their own, with or without an attorney.
As a state agency, the Attorney General's Office cannot provide legal advice or representation to individuals. The Office does, however, retain consumer complaint data as it helps them identify new trends and may lead to a consumer protection enforcement action, now or in the future.
Bilingual staff are also available to assist consumers. Consumers who have questions about the complaint process or who would prefer to have a hard copy of the complaint form mailed to them may contact the Consumer Information and Complaints Unit at 602.542.5763 (Phoenix), 520.628.6504 (Tucson), 800.352.8431 (toll-free outside metro Phoenix), or by email at firstname.lastname@example.org.