Email Troubleshooting

There may be a variety of reasons why emails from the State Bar of Arizona are not reaching your email inbox.  Here are some helpful suggestions on how to "whitelist" our emails.

  • If your inbox is full - that is, if you have exceeded the storage quota of your email account - then all incoming messages will bounce (aka be returned to sender). You'll have to delete some old emails before you can receive new ones. You might want to start by emptying your Sent Items and Deleted Folders, then select and delete old messages you no longer need.
  • If your spam filter is blocking our emails, add to your Email Address Book or your "whitelist."
  • If you have your email address set to forward to another inbox, then you may not receive our emails into your normal inbox. Check your settings to see if you have your standard inbox set to forward to another inbox.

Directions for Specific Email Clients and Email Providers

AOL (America Online)
  1. Log into your account and click the “Settings” link.
  2. On the “Settings” page, select “Spam Settings.”
  3. Choose “Allow mail only from addresses I specify” on the drop-down menu.
  4. Enter as the sender’s email address.
  5. Click the “Add” button to add them to your sender list.
  6. Click “Save” to save your changes.
Gmail (Google Mail)
  1. Open the email in your inbox.
  2. Hover over the sender’s name.
  3. Click “More” in the pop-up box.
  4. Select “Add to contacts” to save the sender to your Contacts list.

You can also whitelist in Gmail before opening the email:

  1. Hover over the sender’s name next to the subject line in the inbox.
  2. Click “More” in the pop-up box.
  3. Select “Add to senders” to save to your Contacts list.


  1. Log in to your account and click the “Options” link.
  2. Select “Mail Options” from the drop-down menu.
  3. In the “Options” tab, select “Filters” from the left menu.
  4. Click the “Add Filter” button in the top bar.
  5. Type a name for your filter in the “Filter name” field.
  6. Select “contains” in the “sender” drop-down menu.
  7. Type in the “sender” text field.
  8. In the “Move to Folder” drop-down menu, select “Inbox.”
  9. Click the “Save Changes” button in the top bar to save the filter.

Mac Mail

  1. Select “Mail” and “Preferences” from the top menu.
  2. In the “Preferences” window, click the “Rules” icon.
  3. Click the “Add Rule” button.
  4. In the “Rules” window, type a name for your rule in the “Description” field.
  5. Use the following settings: “If any of the following conditions are met: From Contains.”
  6. Type in the text field beside “Contains.”
  7. Select “Move Message” and “Inbox” from the drop-down menus.
  8. Click “Ok” to save the rule.

Microsoft Outlook 2003 (and higher)

  1. Right-click on the message in your inbox.
  2. Select “Junk E-mail” from the menu.
  3. Click “Add Sender to Safe Senders List.”


  1. Open the email message.
  2. Click the blue star next to the sender’s name and address to add them to your address book.

Windows Live Mail

  1. Click the Windows Live Mail icon in the top left corner of the window.
  2. Select “Options” in the menu.
  3. Click on “Safety Options” in the next menu.
  4. In the “Safety Options” window, click the “Safe Senders” tab.
  5. Click the “Add” button.
  6. Enter in the new window that pops up.
  7. Click “Ok” to add sender.
  8. Click “Ok” in the “Safety Options” window to save your changes.


  1. Open the email in your Gmail app. Tap the contact icon to the left of the sender’s name and email address.
  2. Tap “Ok” on the “Add contact” pop-up box.
  3. Tap on “Create new contact” at the top of your Contacts list.
  4. Enter State Bar of Arizona in the “First name” field.
  5. Enter in the “Email” field.
  6. Tap “Save” to save the address.


  1. Tap the sender’s name in the “From” line.
  2. On the next screen, tap “Create New Contact.”
  3. On the third screen, tap “Done” to save the address.

For Hotmail Subscribers:

  1. Click on the “Save Address” link in the toolbar of your browser.
  2. Check the “Add to Contacts” checkbox.
  3. Click “OK.”

For Comcast Subscribers:

  1. Click on the “Save Address” link at the top of the email (next to the From Address).
  2. Enter in the “First Name” field.
  3. Click “Save Entry.”

For MSN Subscribers:

  1. Click on the “Save Addresses” link in the toolbar.
  2. Check the “Add to Contacts” checkbox.
  3. Click “Save.”

For SBCGlobal Subscribers:

  1. Click “Mail Options.”
  2. Click “Filters.”
  3. Click “Add Filter.”
  4. In the top row, labeled “From header”: make sure “Contains” is selected in the pull-down menu.
  5. Enter
  6. At the bottom, where it says “Move the Message To”: select “Inbox” from the pull-down menu.
  7. Click the “Add Filter” button.

For Earth Link Subscribers:

  1. Click “Add to Address Book” in the email header.
  2. Ensure is correct in the “Address Book Editor”
  3. Click “Save.”

For Juno/NetZero Subscribers:

  1. From your mailbox screen click on the “Address Book” tab.
  2. Next to the “Lists” tab, click the “Add New Contact” link.
  3. Type in into the “Email Address” block.
  4. Click “Save.”

For AT&T Subscribers:

  1. Click on the “Save Address” link (next to the “From Address”).
  2. Type in the “First Name” field.
  3. Click “Save.”


For additional help please contact the Member Resource Center at 602.340.7239, from 8:30 a.m. to 5:00 p.m., Monday through Friday.

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