Attorney/Consumer Assistance Program
The Lawyer Regulation Department of the State Bar of Arizona has developed the Attorney/Consumer Assistance Program (A/CAP) to help you if you are having a dispute with your lawyer. If you want the assistance of A/CAP, please call the A/CAP hotline at 602.340.7280. If you are outside Maricopa County call 1.800.319.0514 x7280.
What is A/CAP?
The Attorney/Consumer Assistance Program (A/CAP) is designed to quickly address issues between lawyers and clients. A/CAP allows concerned individuals--lawyers and consumers--to speak with a State Bar lawyer who can help resolve minor issues and quickly refer more serious matters for a full investigation.
Initially, A/CAP personnel will talk with you about your case, explore the nature of your dispute and the details of the actions of the lawyer. The lawyer in A/CAP will then review this information and in most instances you will receive a return phone call from one of these lawyers to find out more about the problem you are having. If appropriate, the A/CAP lawyer will help you in trying to resolve this dispute with the lawyer.
If the charges are serious and not appropriately resolved by A/CAP, the matter will be referred to bar counsel for investigation. If it is determined that an investigation is needed, you may be asked to provide additional information in writing.