State Bar of Arizona Ethics Opinions
98-07: Client Files
This opinion discusses an attorneys responsibilities for a client's file after termination of representation. [ERs 1.4, 1.15, 1.16]
An attorney with a sole practice recently moved from private practice to employment with a government agency, a County Public Defender's Office, and an attorney with a domestic relations practice have each inquired about retention and destruction of client files after representation of a client has ended.
The sole practitioner is concerned with how long client files in the practice areas of criminal (felony and misdemeanor), divorce, corporate representation, securities representation and commercial litigation should be retained. The expense of retention, as well as the needs of the past clients are of concern.
The Public Defender's Office is concerned about whether or not its current document retention/destruction policy should be updated. The Public Defender's Office also asks who owns the files, the Public Defender's Office or the client and whether or not the Public Defender's Office is ethically obligated to give its clients the original files, either upon request or in lieu of destroying the files. Several factors causing files to be held longer include the increasing length of sentences, growing imposition of lifetime probation, and new laws as to the use of predicate prior convictions (both misdemeanor and felony) to enhance or affect punishment. Also relevant are the expense of file maintenance and the larger initial expense of microfilm or electronic storage.
The domestic relations attorney raises similar issues. That attorney includes a paragraph in written retainer agreements which provides, in part:
At the end of the case, and upon final payment of all sums outstanding,
Attorney shall return original file materials provided by Client. Clients
are provided with copies of relevant documents on an on-going basis,
and it is Client's responsibility to keep such documents. Attorney shall
have no duty to provide copies of those documents to Client or successor
counsel, and if such copies are later requested, they will be made at Client's
expense. The file remains the sole property of [Attorney] and will not be
transferred to Client or successor counsel . . . upon payment of copying
costs, Attorney shall provide copies of file materials at Client's request;
however, the personal notes of the attorneys, paralegals, and secretaries,
shall not be copied. Attorney shall not be responsible for maintaining
any file materials longer than five years following the end of the case or
termination of representation, whichever occurs sooner.
The sole practitioner does not state what, if any, file retention policy was in place upon undertaking the client matters. The domestic relations lawyer keeps all files indefinitely, even though the client retention agreement allows destruction after five years.
As to the Public Defender's Office, pursuant to A.R.S. § 41-1351 the State of Arizona Department of Library, Archives & Public Records maintains a Records Retention and Disposition Schedule for all State and County offices. These schedules contain the comment: "Records may be kept beyond their designated retention periods only where required by law or regulation, or if they are involved in current or pending litigation." The inquiring Public Defender's Office follows this schedule and has a records retention/destruction schedule that is based on the type of offense involved. Homicide and lifetime probation files are kept indefinitely; other felony files for ten years; misdemeanor files for five years; juvenile files for five years; appeal files and post conviction relief (PCR) files for ten years; and, mental health files for five years.
Except as outlined above, the inquiring attorneys do not provide information as to what notification is provided clients concerning document retention policies at the time of retention for the matter, at the conclusion of the representation or prior to destruction of the files.
1. What are the ethical guidelines as to client file retention and destruction of a client's file after representation of the client on a matter has terminated?
2. May an attorney ethically refuse to copy or turn over to a client internal documents such as personal notes of attorneys, or other parts of a file?
3. Must a County Public Defender's Office, or any lawyer, give a prior client the client's file upon request or in lieu of destruction.
Relevant Ethical Rules
ER 1.15 Safekeeping Property
(a) A lawyer shall hold property of clients or third persons that is in a lawyer's possession in connection with a representation separate from the lawyer's own property. Funds shall be kept in a separate account . . . . Other property shall be identified as such and appropriately safeguarded. Complete records of such account funds and other property shall be kept by the lawyer and shall be reserved for a period of five years after termination of the representation.
ER 1.16 Declining or Terminating Representation
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practicable to protect a client's interests, such as giving reasonable notice to the client, allowing time for employment of other counsel, surrendering papers and property to which the client is entitled and refunding any advance payment of fee that has not been earned. The lawyer may retain papers relating to the client to the extent permitted by other law.
* * * * *
The provisions of paragraph (d) are substantially identical to DR 2-110(A)(2) and (3).
ER 1.4 Communication
(a) A lawyer shall keep a client reasonably informed about the status of a matter and promptly comply with reasonable requests for information.
Relevant Arizona Ethics Opinions
Opinion No. 81-32, November 2, 1981
This opinion addresses issues of an attorney's retaining lien under Ethical Considerations and Disciplinary Rules relevant at the time. When fees have been paid and no lien exists, a client's papers must be returned, not including the internal memos of the attorney. In particular, the opinion states:
. . . the attorney must return to his client those papers and documents which
belong to the client. That direction certainly extends to correspondence
matters that are of public record such as pleadings; and documents and
evidence that have come into the attorney's hands as a result of his
representation. It does not, however, extend to such things as the attorney's
own notes, and memos to himself; nor to his myriad scratchings on note
sheets; not to records of passing thoughts dictated to a machine or a
secretary and placed in the file; nor to ideas, plans or outlines as to the
course the attorney's representations is to take. Those recorded thoughts
remain the property of the attorney and, in our opinion, he need not release
those even though his bill has been paid in full.
Opinion No. 91-01, January 15, 1991
This opinion focuses on an attorney's obligation as to documents furnished to a lawyer in a divorce action by a client who had disappeared. Some of the documents were community property. An attorney should "take all reasonable measures to contact the client to determine his wishes with respect to the final disposition of his records." After taking such efforts the lawyer "must maintain the documents with the standard of care of a professional fiduciary until the documents are presumed, under Arizona law, to be abandoned, or until there has been a judicial determination regarding disposition of the client's property."
Opinion No. 92-01, March 12, 1992
This opinion states the ethical requirements when there is a dispute between a current attorney and a former attorney as to certain original client documents in the context of an attorney's lien.
Opinion No. 93-03, March 17, 1993
This opinion notes the ethical propriety of charging for copying a file. An attorney may ethically charge a client for the cost of making a duplicate copy of a file already furnished (over time) to the client, but may not charge for a copy of the original file.
File retention and destruction policy often is a subject of court rule or statute. Some examples are: Court Records, Ariz. R.S.Ct. 29; Trust Account Verification, Ariz. R.S.Ct. 43; Records Kept By Clerk, Records Management, Ariz. R. Civ. Pro. 79(g); Retention and Destruction Of Records and Evidence, Ariz. R. Crim. Pro. 28 and A.R.S. § 12-282, Custody of records filed; purging; destruction. Statutes and written administrative rules or policies often establish document retention schedules for government agencies. For instance, pursuant to A.R.S. § 41-1351 the Records Management Division of the Arizona Department of Library and Archives published case specific document retention schedules for the State Attorney General's Office, the Maricopa County Attorney's Office and the Maricopa County Public Defender's Office.
No rule of court or statute directly addresses the issue presented in this opinion. Further, this Committee may not offer an opinion on purely legal issues and does not do so here. In particular, no opinion is offered as to any legal requirementsfor document retention or destruction or as to the legal issue of a client's entitlement to some or all of the documents in any file, whether in an attorney's lien situation or otherwise. No opinion is offered as to the legal ownership of all or any portions of the office files of past clients. The legal ownership of portions of office files can become the subject of litigation in various contexts.
The facts of this opinion assume representation on a matter has ended, either by withdrawal of the attorney or by termination of the matter. Promptly, at that time, a lawyer has a duty to deliver to a client any funds or other property the client is entitled to receive. ER 1.15(b). A lawyer is required to surrender papers and property to which the client is entitled at the conclusion of representation. ER 1.16(d). The lawyer has a continuing obligation to minimize harm to his prior client after withdrawal or termination of the matter. See, "Duties after Withdrawal," ABA/BNA Lawyers' Manual on Professional Conduct at 31:1201 (1996). Thus, any document retention and destruction policy must provide a reasonable method of identifying that property to which a client is entitled and returning that property to the client. Depending on the circumstances, that may or may not include the entire file.
No Arizona Ethics Opinion directly addresses the retention and destruction of a client file after termination of representation and after all property otherwise belonging to the client has been returned. The American Bar Association and several states have addressed various aspects of the issue.
Case law resolution of disputes between a client and her prior lawyers often turn on the characterization of ownership of the documents in question. The recent case of Sage Realty Corporation v. Proskauer Rose Goetz & Mendelshohn, 91 N.Y.2d 30, 689 N.E.2d 879 (N.Y., December 2, 1997), cited in Sage Realty v. Proskauer Rose L.L.P., 1998 N.Y. App. Div. Lexis 6437 (June 4, 1998) however, discusses both legal ownership issues and ethical considerations. In Sage, the court held that a prior law firm must turn over the prior firm's files, including drafts, internal memoranda, mark-ups, research and other internal documents containing the opinions, reflections and thought processes of the lawyers in relation to a complex mortgage refinancing and ownership restructure. The New York court stated:
A majority of courts and state legal ethics advisory bodies considering a
client's access to the attorney's file in a represented matter, upon termination
of the attorney-client relationship, where no claim for unpaid legal fees is
outstanding, presumptively accord the client full access to the entire
attorney's file on a represented matter with narrow exceptions. Id. at 91
N.Y.2d at 34-35. [citations omitted]
The New York court went on to state:
By contrast, a minority (although a substantial number) of courts and state
bar legal ethics authorities, . . . distinguish between the "end product" of an
attorney's services, the documents representing [sic] which belong to the
client, and the attorney's "work product" leading to the creation of those
end product documents, which remains the property of the attorney. Id. at
91 N.Y.2d at 35 [citations omitted]
The New York court cites the current Proposed Final Draft No. 1 (March 29, 1996) of the Restatement of the Law Governing Lawyers, Section 58, Documents Relating to Representation, as setting forth the majority view. This draft section specifically deals with the issue of a former client's inspection and copying of her prior lawyer's files. The text of Proposed Final Draft No. 1, Section 58, provides:
(1) A lawyer must take reasonable steps to safeguard documents in the lawyer's possession relating to the representation of a client or former client.
(2) On request, a lawyer must allow a client or former client to inspect and copy any document possessed by the lawyer relating to the representation, unless substantial grounds exist to refuse.
(3) Unless a client or former client consents to nondelivery or substantial grounds exist for refusing delivery, a lawyer must deliver to the client or former client, at an appropriate time an din any event promptly after the representation ends, such originals and copies of other documents possessed by the lawyer relating to the representation as the client or former client reasonably needs.
(4) Notwithstanding Subsections (2) and (3), a lawyer may decline to deliver to a client or former client an original or copy of any document under circumstances permitted by Section 55(1) [valid attorney's lien].
The logic of the Restatement Proposed Final Draft is that a client has a reasonable expectation, and the lawyer has a reasonable duty, to preserve and make available to the client not only documents and things clearly the property of the client, but also all documents in a lawyer's file that the client reasonably needs, subject only to any "valid attorney's lien" or "other justifiable grounds" including all documents created by the lawyer. The burden is placed on the lawyer, not the client, to present such "justifiable grounds."
Comment b. to the Proposed Final Draft states a lawyer's duty to safeguard client documents is "similar to the duty to safeguard [client] property" and "does not end with the representation." The duty continues while there is a reasonable likelihood that the client will need the documents, unless the client has adequate copies and originals, declines to receive such copies and originals from the lawyer or consents to disposal of the documents. The Comment makes clear "a law firm is not required to preserve client documents indefinitely and may destroy documents that are outdated or no longer of consequence."
Comment c. to the Proposed Final Draft states ". . . a client is entitled to retrieve documents in possession of a lawyer relating to representation of the client." [emphasis added] Such documents include most, but not necessarily all, of a lawyer's file. Documents placed in the lawyer's possession as well as to documents produced by the lawyer are covered. Exceptions include only things such as a valid attorney's lien, production that would violate the lawyer's duty to another, a lawyer's reasonable belief that the client would use a document to commit a crime, production of a psychiatric report to a mentally ill client which is likely to cause serious harm to the client, similar items and "certain law-firm documents reasonably intended only for internal review, such as memorandum discussing which lawyers in the firm should be assigned to a case, whether a lawyer must withdraw because of the client's misconduct, or the firm's possible malpractice liability to the client." Even as to such excluded items "a tribunal may properly order discovery of the document when discovery rules so provide."
The New York Court in Sage blends property concepts with ethical principles in its holding that "Barring a substantial showing by the Proskauer [law] firm of good cause to refuse client access, petitioner [former client] should be entitled to inspect and copy work product materials, for the creation of which they paid during the course of the firm's representation" subject to the exceptions set out in the Proposed Restatement Final Draft. Sage , 91 N.Y.2d at 37. The Sage court, however, " . . . caution[s] that our holding in this matter is not to be construed as altering any existing standard of professional responsibility or generally accepted practice concerning a lawyer's duty to retain and safeguard all or portions of a client's file once a matter is concluded." Id.
A review of the major existing ethics opinions is helpful in demonstrating several general ethical themes.
ABA Informal Ethics Opinion 1384 (March 14, 1997) (adopted by South Dakota, Opinion 94-6, March 24, 1994) does directly address the issues. That opinion states:
All lawyers are aware of the continuing economic burden of storing
retired and inactive files. How to deal with the burden is primarily a
question of business management, and not primarily a question of ethics
or professional responsibility.
A lawyer does not have a general duty to preserve all of his files
permanently. Mounting and substantial storage costs can affect the cost
of legal services, and the public interest is not served by unnecessary and
avoidable additions to the cost of legal services.
But clients (and former clients) reasonably expect from their lawyers that
valuable and useful information in the lawyer's files, and not otherwise
readily available to the clients, will not be prematurely and carelessly
destroyed, to the client's detriment.
ABA Informal Opinion 1384 concludes "common sense should provide answers to most questions" and suggests various important considerations. These considerations include not destroying: (1) items that clearly or probably belong to the client (especially when not filed or recorded in the public records); (2) information the lawyer knows or should know may still be necessary or useful in the assertion or defense of a client's position in a matter for which the applicable statutory limitations period has not expired; and (3) information not previously given to the client, not otherwise reasonably available to the client, which the client may need and may reasonably expect will be preserved by the lawyer. ABA Informal Opinion 1384 further advises lawyers to take special care to preserve, indefinitely, accurate and complete records of receipt and disbursement of trust funds; to protect confidentiality of contest in disposing of a file; and not to destroy a file without screening its contents. A lawyer is advised to preserve, perhaps for an extended time, an index or identification of files destroyed.
Utah Opinion 96-02 (April 26, 1996) addresses retention of files and establishes a variable retention period. A lawyer in disposing of or retaining a client's file must protect the client's foreseeable interests. In some circumstances, the lawyer may meet this obligation by tendering the entire file to the client or the client's legal representative. In other circumstances, the period of retention will vary depending upon applicable statues of limitations, the uses to which the materials may be put, other applicable rules or laws, and the client's expectations.
California Opinion 1992-127 (1992) addresses the issue of cooperation by criminal defense counsel with successor counsel handling the appeal. This opinion states "the attorney must turn over all papers and property in the client's file to the client or to successor counsel. This would include the entire contents of the file, not just the pleadings, depositions and exhibits in the file, and includes work product reasonably necessary to the client's defense. . . . ." The attorney's impressions, conclusion, opinions, legal research, and legal theories prepared in the client's underlying case ordinarily are 'reasonably necessary to the client's representation." This opinion stresses the considerations arising from the constitutional right of a defendant to effective assistance of counsel and the prior attorney's duty to cooperate with new counsel in a criminal case continuing on appeal, including claims of ineffective assistance of counsel.
South Carolina Opinion 92-19 (August, 1992) also establishes a variable period, but concludes a lawyer may dispose of closed client files only when it becomes reasonable to believe their disposal will not prejudice the client's rights.
Virginia Opinion 1418 (May 14, 1991) points out one of the reasons why a file may be necessary to protect a client's post representation interests, stating that in a criminal matter a lawyer must turn over his file to the client or his current lawyer in a claim of ineffective assistance of counsel during prior proceedings and may not charge to copy such a file.
Michigan Opinion RI-109 (December 17, 1991) validates the practice of creating a file retention policy, stating that when a law firm establishes a record retention plan which protects the client's rights and advises the client of the plan, and the client has retrieved their files or the time to exercise that option has expired under the plan, the firm has no further duty to notify clients of damaged or lost files.
New Mexico Opinion 1988-1 (undated) calls for a lawyer to determine the value to the client of the content of client files before their destruction.
Illinois Opinion 94-19 (March 1995) takes the approach of a blanket time limit for file retention and approves destruction of legal aid files after five years, not including wills and conflicts information. Iowa Opinion 91-20 (November 14, 1991) approves legal aid destruction of client files, including conflict information, all after five years.
Michigan Opinion RI-240 (June 26, 1995) approves lawyer destruction of files without notification to the client, provided they contain no client property or reasonable notification concerning client property has been given. New York Opinion 623 (November 17, 1991) reaches a similar conclusion.
As to the cost of copying files, Arizona Opinion No. 93-03 (March 17, 1993) states, in part:
. . . an attorney is not obligated under either ER 1.15(b) or 1.16(d) to provide
extra copies of a client's file free of charge. Once an attorney has given the
client all documents to which the client is entitled, he or she has fulfilled the
duty created by these rules and may properly charge the former client for the
actual cost of making additional copies of documents which had been
Thus, it is important to distinguish our opinion from those in which the attorney
proposes to charge the client for copying the original file. This practice
violates ER 1.15(b) and ER 1.16(d).
Materials in a client's file obtained from the client are generally owned by the client. The lawyer is ethically required to use reasonable efforts to return all client property, including such materials, upon termination of the representation. Such materials owned by the client may not be destroyed until, and if, a reasonable effort to return such property has been made and a reasonable notice of destruction has been given. After reasonable notice, such materials must be safeguarded for a period of time equal to that under Arizona law for the abandonment of personal property. Arizona Opinion No. 91-01 (January 15, 1991).
The balance of the file generally belongs to the lawyer, however the former client has an interest in and right to access the file. That interest is based upon the client's reasonable expectation arising from the lawyer/client relationship and the client's post-representation need for access. The lawyer has a resultant ethical duty to allow access. The duty to allow access extends to internal memoranda and work product relating to representation of the client, unless there is substantial justification to deny access to such materials. The burden is on the lawyer to demonstrate such a justification. Such access may be exercised upon request and ordinarily will be exercised upon change of counsel, subsequent litigation, or other reasonable need for the file materials.
A lawyer or his employer should establish and maintain a written client file retention and destruction policy. The policy must comply with all case law, rule and statutory requirements for document and file retention. Retention times must take into consideration the client's foreseeable interests. The policy should include an individual file review at the conclusion of the matter.
In some circumstances the lawyer may fulfill her ethical obligations by tendering the entire file to the client (or to the client's legal representative) at the termination of representation. Indefinite file retention for probate or estate matters, homicide cases, life sentence cases and lifetime probation cases is appropriate. File retention of five years for most other matters is appropriate. An appropriate period of retention will vary depending upon the lawyer's judgment of the client's reasonable need for the file materials. This judgment should include consideration of applicable statutes of limitations, the length of the client's sentence or probation, and the uses by the former client of the materials. Specified portions of the lawyer's file may be withheld only upon a showing by the lawyer of valid attorney's lien or other substantial justification such as a duty to a third person.
The lawyer should not charge her prior client for delivery of the original (or copy) of the file. If the lawyer wishes to retain a copy, the client should not be charged. After the original or one full copy has been given, the lawyer may ethically charge for additional copies.
Written notice of the document retention and destruction policies of the lawyer should be given to the client at or before the termination of representation, or if not given then, given prior to the destruction of the file.